|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
System maintenance and troubleshooting
The Genesys component software in Business Edition Premise requires limited maintenance.
If you are experiencing hardware issues, contact your BEP provider for diagnostics and replacement of failed components.
To access the built-in MS SQL or Postgre SQL (configuration database) databases, use these credentials:
|Database and role||User name||Password|
|Postgre SQL administrator||postgres||Postgre$0|
|MS SQL administrator||sa||G3n35y5!|
|MS SQL user||genesys||Genesy$_0|
Log file maintenance
FTC regulations may require that Outbound Contact Server (OCS) audit logs be stored for up to 24 months. Due to storage limitations, the log zip utility on the Core VM is configured to only retain these logs for a maximum of 60 days. It is your responsibility to move the logs to external storage before the 60-day expiration.