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Customizing E-mail Server
List of Forbidden Headers
E-mail Server does not allow certain headers to be added to outbound e-mail. These excluded headers are listed in the file com/genesyslab/icc/emailserver/ForbiddenHeaders.properties, contained in esj.jar, which is normally located in \GCTI\eServices 8.1.0\E-mail Server Java\<E-Mail Server Application name>\lib.
You can modify this list by extracting ForbiddenHeaders.properties to the <E-Mail Server Application name> directory, then editing the content. E-mail Server will then use this modified file. If there is no such file in the <E-Mail Server Application name> directory, E-mail Server uses the one in esj.jar.
Customizing the Format of External Resource E-mails
E-mails from external resources are received in plain text format. You can customize the format in which these e-mails are presented.
Ordinarily when including the transcript of a chat session in an e-mail, the transcript is appended to the end of the e-mail. To insert the transcript somewhere else, place the tag [ChatTranscript] where you want the transcript to appear. You can do this in the plain text or the HTML version or both. The following figure shows an example (click to enlarge).