Query Interactions
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Available since 8.0.100.000
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Description
Retrieves multimedia interactions and their data.
Operation
ID | CV.WS.IXN.2 | |||
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Method | GET | |||
URL |
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Name | Type | Mandatory | Description | |
URI Parameters | ||||
${customer_id} | string | yes if query is by customer. | Customer ID, required for URI 1. | |
${service_id} | integer | yes if query is by service. | Service ID, required for URI 2. | |
${interaction_id} | integer | yes if query is by interaction. | Service ID, required for URI 3. |
![Information.png](/images/5/54/Information.png)
Similarly, the following URLs are available for GETting interaction content:
- /interactions/${interaction_id}/plain_text
- /interactions/${interaction_id}/structured_text
- /interactions/${interaction_id}/binary_content
Response
The Context Management Service API answers with HTTP codes for every request. The following table shows the correct response for a successful request. See HTTP Response Codes and Errors for further details on the possible codes that this operation can return.
HTTP code | 200 |
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HTTP message | OK |
Body | An array of one or more Interaction Resources. |
Example
Operation
GET http://ucshost:8080/interactions/00001a57JGQ00BW8
Result
{ "external_id" : "00AF4A7951D60009", "established_date" : "2009-08-05T09:33:15.000Z", "text" : "http://ucshost:8080/interactions/00001a57JGQ00BW8/plain_text", "media_type" : "chat", "udata" : { "RTargetTypeSelected" : "2", "RRequestedSkillCombination" : "", "ChatServerHost" : "SUITE80", "CustomerSegment" : "default", "RTargetObjectSelected" : "Agent Group Everybody", "RTargetRuleSelected" : "", "RTargetPlaceSelected" : "Place_1002", "RTargetAgentGroup" : "Agent Group Everybody", "RTargetObjSelDBID" : "123", "ServiceType" : "default", "_smsSrcNumber" : "+33298143456", "RTargetAgentSelected" : "1002", "RTenant" : "defaultTenant", "RVQID" : "", "CBR-contract_DBIDs" : "", "CBR-Interaction_cost" : "", "ChatServerPort" : "23874", "_smsDestNumber" : "+33298143322", "RTargetRequested" : "Agent Group Everybody", "CBR-IT-path_DBIDs" : "", "RStrategyDBID" : "480", "CBR-actual_volume" : "", "RStrategyName" : "sms-session-inbound" }, "binary_content" : "http://ucshost:8080/interactions/00001a57JGQ00BW8/binary_content", "structured_text" : "http://ucshost:8080/interactions/00001a57JGQ00BW8/structured_text", "status" : 3, "subject" : "SMS chat", "timeshift" : 1, "type" : "Inbound", "interaction_id" : "00001a57JGQ00BW8", "allow_children" : true, "end_date" : "2009-08-05T09:34:04.140Z", "owner_id" : 124, "sub_type" : "InboundNew", "released_date" : "2009-08-05T09:33:59.000Z", "entity_type" : 2, "creator_app_id" : 175, "thread_id" : "00001a57JGQ00BW9", "start_date" : "2009-08-05T09:33:10.000Z", "structured_text_mime" : "text/xml", "customer_id" : "00001a57JGQ00BVU" }
This page was last edited on November 23, 2017, at 13:14.
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