Click the Digital link to go to the next page of this proposal. (For convenience, the Open Platform link shows what a subcategory of Open Platform might look like. I hope that's not too confusing!)
Product Categories Genesys Engage is the only omnichannel customer engagement solution for large-scale businesses.
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Digital
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| Use channels like chat, email, SMS and social media—and related technologies such as callbacks and screen sharing.
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| Inbound
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| Handle incoming voice-based interactions—including their data and analytics.
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Open Platform
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| Use these SDKs, RESTful APIs and other products to simplify integration with third-party systems and extend the reach of your in-house software.
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| Outbound
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| Proactively engage with customers across multiple channels to manage expectations and keep them informed throughout their journeys.
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| Self-Service & Automation
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| Improve customer relationships with personalized self-service—including conversational AI from Kate.
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| Workforce Engagement Management (WEM)
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| Drive employee engagement to enhance business outcomes.
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| Classic Genesys Engage docs
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Product Categories Genesys Engage is the only omnichannel customer engagement solution for large-scale businesses.