Click the Email link to go to the next page of this proposal.
(The Altocloud, Co-browse and Web Engagement links also work, demonstrating landing pages that we can use without a rewrite.)
Product Categories : Digital
|
Altocloud
|
| Altocloud gives your organization a live look into the behavior of your customers, providing you with new ways to convert shoppers into buyers, leads into customers, and consumers into brand advocates.
|
|
| Bot Gateway
|
| Bot Gateway is part of Kate, the Genesys Engage blended AI platform. It connects customer chat sessions to virtual agents—or bots—that you create using either Genesys technologies or your choice of third-party bot platforms.
|
|
| Case Management
|
| Orci varius natoque penatibus et magnis dis parturient montes, nascetur mus.
|
|
| Chat
|
| Aenean erat libero, ultrices non sagittis vitae, venenatis sit amet nibh.
|
|
| Classification Server
|
| Classification Server applies screening rules whenever a routing strategy asks it to. It also classifies text objects for Genesys Content Analyzer.
|
|
|
Co-browse
|
| A pure JavaScript and HTML solution that allows an agent and a customer to browse the same web page at the same time, by sharing the same instance of a browser window.
|
|
| Content Analyzer
|
| Genesys Content Analyzer applies a classification model—a statistical representation of a category tree—to an incoming interaction and produces a list of the categories that the interaction is most likely to belong to.
|
|
| Conversation Manager
|
| Shares customer data across every communication channel and department, so your organizations can work together to recognize—and act on—those moments when they can truly improve the customer experience.
|
|
| Digital Messaging Server (DMS)
|
| Digital Messaging Server interfaces with social media sites to bring interactions into the Genesys system. a bunch of characters that should be invisible
|
|
|
Email
|
| Genesys Email incorporates email interactions into your customers’ overall engagement history, routing interactions to the agents whose expertise best matches their needs.
|
|
| eServices Manager
|
| Lorem ipsum dolor sit amet, consectetur adipiscing elit etiam venenatis sed.
|
|
| eServices Tools (EST)
|
| Orci varius natoque penatibus et magnis dis parturient montes, nascetur mus.
|
|
| Hub
|
| Genesys Hub hosts cloud-based connectors for Facebook, Apple Business Chat, and Twitter, updating them whenever these third parties make changes to their APIs. a bunch of characters that should be invisible
|
|
| Intelligent Workload Distribution (IWD)
|
| intelligent Workload Distribution (iWD) captures tasks from every part of your enterprise. Using business rules to prioritize these tasks, it distributes them to the resources that can best handle them.
|
|
| Interaction Server
|
| Interaction Server is the central interchange for non-voice interactions, working with its interaction queues to control the flow of information across media servers, routing components, Knowledge Management, and the desktop.
|
|
| Messaging
|
| Aenean erat libero, ultrices non sagittis vitae, venenatis sit amet nibh. a bunch of characters that should be invisible a bunch of characters that should be invisible
|
|
| Robotic Process Automation (RPA)
|
| Lorem ipsum dolor sit amet, consectetur adipiscing elit etiam venenatis sed. a bunch of characters that should be invisible a bunch of characters that should be invisible
|
|
| Rules System
|
| Use Genesys Rules System to write and evaluate business rules to drive the behavior of client applications such as intelligent Workload Distribution, Genesys Web Engagement or Genesys Conversation Manager.
|
|
| SMS (Inbound)
|
| Orci varius natoque penatibus et magnis dis parturient montes, nascetur mus. a bunch of characters that should be invisible a bunch of characters that should be invisible
|
|
| Social Engagement
|
| Genesys Social Engagement monitors social media sites like Facebook and Twitter, gathers posts that fit a defined profile, and turns them into Genesys digital interactions, so they can be processed by the Genesys platform.
|
|
| Universal Contact Server (UCS)
|
| Provides access to contact information, such as names, addresses, phone numbers; Context Services profiles and extensions; and contact history. a bunch of characters that should be invisible
|
|
|
Web Engagement
|
| Genesys Web Engagement tracks the online activity of your customers, providing you with new ways to convert shoppers into buyers, leads into customers, and consumers into brand advocates.
|
|
| Widgets
|
| Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels.
|
|
|
|
|
| Classic Genesys Engage docs
|
|
Product Categories : Digital