Rpfeiffer/Email

This page needs a lot of work! For more information, see below.

   Inbound Email

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Agents Contact center agents have a choice of desktop environments that work on-prem or in the cloud.

Genesys Engage cloud Genesys Engage cloud inbound email. Workspace Web Edition Web-based interface for handling inbound email both on-prem and in the cloud. Workspace Desktop Edition Premise-based inbound email capabilities.

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Supervisors Contact center supervisors have a choice of desktop environments that work on-prem or in the cloud.

Genesys Engage cloud Genesys Engage cloud inbound email. Workspace Web Edition Web-based interface for handling inbound email both on-prem and in the cloud. Workspace Desktop Edition Premise-based inbound email capabilities for supervisors and team leads.

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Admins Email provisioning, routing and reporting capabilities.a bunch of characters that should be invisible

Provisioning Set up agents and supervisors in Workspace Web Edition. Routing Route emails using eServices blocks. Email interactions Email interaction flows that are available in multimedia deployments. Email statistics Email statistics, including agent activity and queue KPIs.

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Related content

• Outbound email
• Email APIs

Genesys Engage use cases

Classic Genesys Engage docs

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A note to reviewers

The above links—which are hopefully accurate!—are only a fraction of the kinds of things that probably belong on the Genesys Engage Email landing page.

Here's a list of other links to consider adding to this page, but there are probably a lot more:

WWE

• Setting Up Supervisors On The System
• Enabling Supervisors to Manage Workbins and Queues

WDE

• QA Review of Email
• Email Quality Assurance Review
• Email Quality Assurance