Jdruker/IW Options
Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.emojis-business-attribute is part of the chat functionality group. It enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The options are named to help you know quickly what the option does.
Depending on how many groups there are, you might need a mini-TOC here to list the groups.
chat
The chat functionality group enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The chat functionality group includes the following options.
- chat.agent.prompt-color
- chat.agent.text-color
- chat.attachment-download-timeout
- chat.auto-answer.enable-reject
- chat.auto-answer.timer
- chat.auto-answer
- chat.auto-mark-done-non-owner-agent.timer
- chat.auto-mark-done-non-owner-agent
- chat.auto-mark-done-owner-agent.timer
- chat.auto-mark-done-owner-agent
- chat.client.prompt-color
- chat.client.text-color
- chat.emojis-business-attribute
- chat.enable-auto-disconnect
- chat.historical.maximum-age
- chat.max-attachments-files
- chat.max-attachments-size
- chat.max-file-size
- chat.new-message-bell
- chat.nickname
- chat.on-hold-queue
- chat.other-agent.prompt-color
- chat.other-agent.text-color
- chat.pending-response-to-customer-bell
- chat.pending-response-to-customer
- chat.prompt-for-end
- chat.reconnect-attempts
- chat.reconnect-timeout
- chat.restricted-attachment-file-types
- chat.rich-media-widget-width
- chat.ringing-bell
- chat.show-attachment-image-thumbnail
- chat.show-unread-notification
- chat.simple-transcript
- chat.system.text-color
- chat.time-stamp
- chat.toast-information-key
- chat.transcript-enable-history-filters
- chat.transcript-message-text-direction
- chat.typing-isenabled
- chat.typing-timeout