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Published Option
NewAgent
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: ClassicAgent
Introduced: 8.5.205.07
Modified: 8.5.214.14
In coordination with the ClassicAgent option, specifies whether the latest, redesigned WFM Agent interface is turned on or off.
This option combines with the setting for the ClassicAgent option in the following ways:
- NewAgent = true, ClassicAgent = false
- After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
- NewAgent = false, ClassicAgent = false
- After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
- NewAgent = false, ClassicAgent = true
- After an agent logs in, only the Classic Agent UI is available.
- NewAgent = true, ClassicAgent = true
- After an agent logs in, the Agent UI opens but the option enabling agents to switch to the Classic UI is present in the Log off drop-down menu.
Tip
Switching to the Classic Agent UI from the Agent UI is applicable only to that log-in session. At the next log in, the Agent UI will be presented. If Classic Agent UI is always to be the interface of choice, configure these options as in the third bullet item above.
Draft Option
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