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Published Option
ClassicAgent
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: NewAgent
Introduced: 8.5.214.14
In coordination with the NewAgent option, specifies whether the Classic WFM Agent interface is available.
This option combines with the setting for the NewAgent option in the following ways:
- NewAgent = true, ClassicAgent = false
- After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
- NewAgent = false, ClassicAgent = false
- After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
- NewAgent = false, ClassicAgent = true
- After an agent logs in, only the Classic Agent UI is available.
- NewAgent = true, ClassicAgent = true
- After an agent logs in, the Agent UI opens but the option enabling agents to switch to the Classic UI is present in the Log off drop-down menu.
Tip
Switching to the Classic Agent UI from the Agent UI is applicable only to that log-in session. At the next log in, the Agent UI will be presented. If Classic Agent UI is always to be the interface of choice, configure these options as in the third bullet item above.
Draft Option
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