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Glossary:Voice Communication Server

Also known as VCS. A primary software component of Genesys Voice Platform (GVP) that terminates incoming calls, delivers VoiceXML scripts and transfers callers to the appropriate contact-center resource. VCS also integrates with third-party speech-recognition and text-to-speech products.


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Retrieved from "https://docs.genesys.com/Glossary:Voice_Communication_Server (2019-05-22 04:20:07)"
This page was last modified on November 18, 2013, at 18:12.