Glossary:Virtual Contact Center
A collection of physical contact centers that is created in Configuration Manager, in a manner that is similar to a physical contact center. A virtual switch represents activities that are performed at multiple local centers.
In Premier Edition Cloud, VCC is a combined software as a service (SaaS) offering that includes a full featured Interactive Voice Response (IVR) and Automatic Call Distributor (ACD).
See also Business Unit.
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