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Glossary:Virtual Contact Center

A collection of physical contact centers that is created in Configuration Manager, in a manner that is similar to a physical contact center. A virtual switch represents activities that are performed at multiple local centers.

In Premier Edition Cloud, VCC is a combined software as a service (SaaS) offering that includes a full featured Interactive Voice Response (IVR) and Automatic Call Distributor (ACD).

See also Business Unit.


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This page was last modified on October 14, 2016, at 12:05.