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Glossary:Business Unit

In Workforce Management (WFM), a database object that consists of a set of sites that may be grouped together because the agents at the sites (within the business unit) perform the same activity, or for ease of management. It represents activities that are performed at multiple sites. A site can belong to one business unit only.


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  • Forecasts
    In the Workforce Management 8.5.2 Workforce Management Supervisor Help


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This page was last modified on December 4, 2017, at 10:28.