In Genesys Content Analyzer, a process that the Content Analyzer follows in order to create and refine models. The training process works its way through a training object
, which is a number of e-mail messages that have been classified according to a category tree. These can be actual e-mail messages that agents have classified, or they can be created specifically for use in training.
For More Information
Nothing links to this glossary term - yet!
To comment on a term, or suggest a new term, send a quick email to the Glossary Team