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Glossary:Training

In Genesys Content Analyzer, a process that the Content Analyzer follows in order to create and refine models. The training process works its way through a training object , which is a number of e-mail messages that have been classified according to a category tree. These can be actual e-mail messages that agents have classified, or they can be created specifically for use in training.


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This page was last modified on April 15, 2014, at 10:55.