Snapshot

In eServices, a list of all of the interactions in Interaction Server’s database that meet specified conditions at a given time. The agent application requests a snapshot from Interaction Server, and uses the results to populate the list of interactions that is displayed on the agent or supervisor desktop.

For More Information Interaction Server Cluster In the Interaction Management 8.5.3 Interaction Server Deployment Guide Interaction Server Cluster In the Genesys Engage Digital (eServices) 8.5.1 eServices Deployment Guide Interaction Server Cluster In the Interaction Management 9.0.x Interaction Server Deployment Guide Interaction Server Cluster In the Genesys Engage Digital (eServices) 8.5.2 eServices Deployment Guide

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