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Glossary:EServices

A product that consists of Genesys components that work together to manage interactions whose media is something other than traditional telephonic voice (for example, e-mail or chat). eServices includes some parts of the Genesys Customer Interaction Management Platform, plus certain of the media channels that run on top of it. Called Multimedia in releases 7.5 through 8.0.1 and Multi-Channel Routing (MCR) in releases 7.0 and 7.1.


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This page was last modified on December 16, 2013, at 12:17.