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Glossary:Seat

Also known as an Agent Workstation. A microcomputing unit or other assemblage of computer equipment that is enabled to allow a maximum of one agent to use the Genesys licensed software at any given time. A seat can be configured to enable multiple agents who are working in shifts to use the licensed software, as long as it is not enabled for concurrent use.


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This page was last modified on November 18, 2013, at 17:12.