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Seat

Also known as an Agent Workstation. A microcomputing unit or other assemblage of computer equipment that is enabled to allow a maximum of one agent to use the Genesys licensed software at any given time. A seat can be configured to enable multiple agents who are working in shifts to use the licensed software, as long as it is not enabled for concurrent use.


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This page was last edited on July 30, 2020, at 16:23.
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