Agent Workstation

Also known as a Seat. A microcomputing unit or another assemblage of computer equipment that is configured to allow a maximum of one agent to use the licensed software at any given time. An agent workstation can be configured to allow multiple agents who are working in shifts to use the licensed software, provided that it is not enabled for concurrent use. A workstation is defined as an agent workstation until it is disabled, regardless of whether or not it is in active use by any customer agent.

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