Routing Point

Also known as an RP. Any point at which interactions wait for routing by Universal Routing Server (URS). These points have different names on different Private Branch Exchange (PBX) switches (for example, CCT, CDN, and VDN). Switches often have a script that is associated with them and that directs calls to a destination.

For More Information Configuring System-Access Permissions In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Universal Routing Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide Using Multimodal Communication In the Genesys Intelligent Automation 3.6.0 Genesys App Automation Platform Reference Guide User Data Sources and KVPs In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Using Multimodal Communication In the Genesys Intelligent Automation 9.0.0 Genesys App Automation Platform Reference Guide Configuring system-access permissions In the Workspace Desktop Edition 8.5.1 Workspace Desktop Edition Deployment Guide

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