In Premier Edition Cloud, a routing method of distributing the calls to each agent in the order listed, starting with the agent that is immediately listed after the agent that last answered a call.
Agent 1 receives a call. Within 60 minutes, another customer calls. This second call is routed to Agent 2.Agent 1 receives a call. After 60 minutes, another customer calls. This second call is routed to Agent 1, because the Round Robin statistic reset after 60 minutes of inactivity.
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