Routing

The intelligent determination of what to do next with a given interaction. Routing is not limited to traditional interactions such as voice calls and e-mail, but it can be used also to decide what to do with workflow items, scheduling items, and any other type of business activity that involves a decision process.

For More Information Nothing links to this glossary term - yet!

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z