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Ready

The state where an agent is logged in to an Automatic Call Distributor (ACD) group and is prepared to handle calls that the ACD distributes.
See also Not Ready and After Call Work.


For More Information

  • My Channels
    In the Workspace Web Edition VCC2.5 Genesys Engage cloud Workspace Web Edition Agent Desktop Help
  • My Status
    In the Workspace Web Edition VCC2.5.4 Genesys Engage cloud Workspace Web Edition Agent Desktop Help
  • My Channels
    In the Workspace Web Edition VCC2.5.7 Genesys Engage cloud Workspace Web Edition Agent Desktop Help
  • My Channels
    In the Workspace Web Edition VCC2.5.4 Genesys Engage cloud Workspace Web Edition Agent Desktop Help
  • Reports View
    In the Workspace Web Edition VCC2.2 Genesys Cloud - Premier Edition: VCC Dashboard Help
  • Managing Your User Account
    In the Workspace Web Edition VCC2.2 Genesys Engage cloud Workspace Web Edition Agent Desktop Help

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This page was last edited on July 30, 2020, at 16:23.
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