Jump to: navigation, search

Glossary:Automatic Call Distributor

Also known as an ACD. A system that performs four basic functions: answering incoming calls, obtaining information and instructions from a database, determining the best way to handle the call, and sending the call to the proper agent as soon as one is available. In its software version, also known as Automatic Call Distribution.


For More Information


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

This page was last modified on 9 August 2018, at 15:07.