Network-Based Contact Center

Also known as an NbCC. Like Network Routing Solution (NRS), the NbCC directs call routing by interfacing with the toll-free carrier gateway. The Genesys software applications of the NbCC, however, are installed and maintained by the telecommunications carrier within the carrier data infrastructure. Therefore, a telecommunications carrier that is using an NbCC is a service provider of the Genesys Suite capabilities to enterprise customers.

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