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Glossary:Network Routing Solution

Also known as NRS. The Genesys routing solution that is connected to an Intelligent Network (IN) gateway that is owned by a telecommunications carrier. The NRS is installed at a data center within the enterprise IT infrastructure. The enterprise owns and manages the Genesys applications. The NRS directs the intelligent delivery of the calls while they are still in the toll-free carrier network, by receiving and responding to routing requests from the toll-free carrier gateway. The enterprise connects to the toll-free carrier gateway through 56 KB or T-1 data links that are supplied by the carrier as part of its toll-free gateway service.


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This page was last modified on November 18, 2013, at 18:11.