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Glossary:Multi-Site Activity

A database object that represents contact-center activities in which staff members within multiple sites engage. Multi-site activities in Workforce Management combine activities at some or all of the sites in a business unit, as well as independent sites, for tracking purposes. See also, the terms Activity and Multi-Site.


For More Information

  • Forecasts
    In the Workforce Management 8.5.2 Workforce Management Supervisor Help


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Retrieved from "https://docs.genesys.com/Glossary:Multi-Site_Activity (2019-07-22 13:15:40)"
This page was last modified on December 4, 2017, at 12:08.