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Glossary:Activity

A database object that represents contact-center activities in which staff members engage. The combination of skills for the given period of time. An activity most simply is represented by a skill expression. It differs from service types and customer segments in that it may represent either or both of those things. An activity also includes an association to a site, and it has hours of operation. See also, the term Multi-Site Activity.


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  • Forecasts
    In the Workforce Management 8.5.2 Workforce Management Supervisor Help


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Retrieved from "https://docs.genesys.com/Glossary:Activity (2019-08-24 08:41:30)"
This page was last modified on December 4, 2017, at 11:30.