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Glossary:Activity

A database object that represents contact-center activities in which staff members engage. The combination of skills for the given period of time. An activity most simply is represented by a skill expression. It differs from service types and customer segments in that it may represent either or both of those things. An activity also includes an association to a site, and it has hours of operation. See also, the term Multi-Site Activity.


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This page was last modified on December 4, 2017, at 10:30.