Managed Service

A delivery model that is used by an Application Service Provider (ASP). Capabilities such as Universal Routing, reporting, Workforce Management (WFM), and/or screen pop are provided to an enterprise customer (based on applications and machines that are managed by a third party) or a service provider. The applications and their corresponding machines may exist either within the service-provider infrastructure or on the enterprise premise. A set of applications and machines is often installed for each enterprise customer; this set is not necessarily shared between enterprise customers.

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