Genesys Info Mart (GIM) supplies separate Intra-Day and historical tables. The Extraction, Transformation, and Loading (ETL) process loads the Intra-Day fact and aggregate tables frequently during the day. Once a day, generally overnight, the ETL process moves data from the Intra-Day Fact Tables to their counterpart historical Fact Tables; then, it updates the historical aggregate tables, based on the newly loaded historical facts.
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