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Glossary:Interaction Workflow

Created by Interaction Routing Designer (IRD) as a way of representing the procedures that are used by your company to accomplish a business objective. This workflow can be broken down into various segments. IRD enables you to represent such segments as individual business processes. A business process is a logically organized series of steps that, working together, handle a task or some aspect of a task and that, therefore, contribute to your overall workflow processing.


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This page was last modified on June 9, 2014, at 14:47.