High availability refers to the percentage of time that a solution is available to process routing interaction services, according to specified performance criteria above a given performance threshold that depends on system architecture.
Universal Routing supports high availability with three product offerings or levels: the base product, the Redundancy level, and the High Availability Routing level. The first, or base, product offering is a prerequisite to the Redundancy level (Warm Standby), which, in turn, is a prerequisite to the High Availability Routing level (Hot Standby). The level of high availability that you choose depends on the business criteria and routing capabilities that are required for your particular routing solution.
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