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Glossary:Genesys Expert Contact

Extends the reach of customer service beyond the contact center to experts in field, branch, and other remote locations that do not have a computer-telephony link. It comprises traditional Genesys solutions (for example, Genesys Framework and Reporting) and CTI-Less T-Server.
This solution extends a company’s ability to engage resources beyond the traditional contact center, by enabling people who are located in back offices, branch offices, and other remote locations to participate in customer interactions as experts, without requiring a Private Branch Exchange (PBX)/Computer-Telephony Integration (CTI).


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This page was last modified on November 18, 2013, at 18:00.