Genesys Enterprise Telephony Software

Also known as GETS. Integrates traditional telephony systems with computer desktop applications in the modern workplace. With GETS, users have software control over physical telephones from the same place that they control other communications media (such as e-mail, instant messaging, and presence detection)—that is, from their desktop computers, by using Microsoft Office Communicator and Microsoft Office Live Communication Server (LCS) 2005.
Starting with release 7.5, GETS can be used with Universal Routing to route interactions between the contact center and GETS-enabled users.

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