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Glossary:Genesys Call Progress Detection

Analyzes the sounds on the receiving end of the telephone call, and determines what has answered the call, if it was answered. Result codes that reflect the outcome of the outbound dialing are passed to the outbound-calling software, so that it can determine the next step in the outbound-calling process.
See also Call Progress Detection.


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This page was last modified on November 18, 2013, at 17:00.