Call Progress Detection

Also known as CPD. Detection of tones and signals to monitor the status of a call (for example, on-hook, off-hook, or busy). The technology that is used in outbound dialing situations in which the person or object that answers an outbound call is determined by a computer device. CPD equipment analyzes the sounds on the receiving end of the telephone call, and determines what answered the call, if it was answered. Result codes that reflect the outcome of the outbound dialing are passed to the outbound-calling software, so that it can determine the next step in the outbound-calling process.
See also Genesys Call Progress Detection.

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