Enterprise Routing Solution

Also known as ERS. An enterprise solution in which the Genesys applications are installed at a data center within the enterprise IT infrastructure. The enterprise owns and manages the Genesys applications. ERS differs from the Network Routing Solution (NRS) in that the call-routing decision is made after the calls arrives at one of the Private Branch Exchanges (PBXs) within the customer premises.

For More Information Genesys Info Mart and Attached User Data In the Genesys Info Mart Current Genesys Info Mart Deployment Guide

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