Jump to: navigation, search

Enterprise Routing Solution

Also known as ERS. An enterprise solution in which the Genesys applications are installed at a data center within the enterprise IT infrastructure. The enterprise owns and manages the Genesys applications. ERS differs from the Network Routing Solution (NRS) in that the call-routing decision is made after the calls arrives at one of the Private Branch Exchanges (PBXs) within the customer premises.


For More Information


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

This page was last edited on November 19, 2013, at 01:00.