Composer is an Integrated Development Environment (IDE), based on Eclipse, for developing SCXML-based routing applications for the Genesys Orchestration Platform 8.x, which includes:
- Universal Routing Server (URS)—which enables intelligent distribution of voice and multimedia interactions throughout the enterprise.
- Orchestration Server (ORS)—an open standards-based platform with an SCXML engine, which enables the customer service process.
- You can also use Composer to create voice applications for Genesys Voice Platform (GVP) 8.1+—a software suite, which unifies voice and web technologies to provide a complete solution for customer self-service or assisted service.
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