Composer

Composer is an Integrated Development Environment (IDE), based on Eclipse, for developing SCXML-based routing applications for the Genesys Orchestration Platform 8.x, which includes:

• Universal Routing Server (URS)—which enables intelligent distribution of voice and multimedia interactions throughout the enterprise.
• Orchestration Server (ORS)—an open standards-based platform with an SCXML engine, which enables the customer service process.
• You can also use Composer to create voice applications for Genesys Voice Platform (GVP) 8.1+—a software suite, which unifies voice and web technologies to provide a complete solution for customer self-service or assisted service.

For More Information IWD Business Process In the intelligent Workload Distribution 9.0.0 iWD Overview

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