Call Concentrator
A reporting product that is designed to provide data for call-based reporting, in order to trace the course of specific calls, collect data about them, and create reports that are based on that information. It works with certain Genesys Framework components to collect and record call data in either a single-tenant or a multi-tenant enterprise.
See also CC Analyzer and CC Pulse+.
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This page was last edited on July 30, 2020, at 16:22.
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