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Advanced Routing

Offered as Universal Routing, provides a wide range of routing options, including database-driven routing, agent-level routing, skills-based routing, virtual agent groups with priority routing across virtual queues, multi-site routing, business attribute assignment, service-level-agreement routing, cost-based routing, and support for proactive routing. Routing of third-party objects is available through Open Media.


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This page was last edited on July 30, 2020, at 16:22.
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