Knowledge Base Operations
The Knowledge Base Operations API lets you explore how many categories your knowledge bases contain, what the categories are, and what specific articles are contained in a knowledge base.
Authorization
The operations carried out by the Knowledge Base Operations API can be accessed by all roles.
Complex Types
DocumentEntry Complex Type
| Field
|
Type
|
Description
|
| id
|
String
|
Unique document ID
|
| kbId
|
String
|
Knowledge base ID
|
| language
|
String
|
Document language
|
| url
|
String
|
External URL associated with this document
|
| media
|
String[]
|
List of media types associated with this document
|
| tags
|
String[]
|
List of tags associated with this document
|
| categories
|
String[]
|
List of categories associated with this document
|
| created
|
Date
|
Document creation date, represented as a string in the format of "yyyy-MM-dd HH:mm:ss"
|
| modified
|
Date
|
Document modification date, represented as a string in the format of "yyyy-MM-dd HH:mm:ss"
|
| customFields
|
Map<String, Object>
|
Set of custom field values
|
| question
|
String
|
FAQ question
|
| answer
|
String
|
FAQ answer
|
ScoredDocumentEntry Complex Type
| Field
|
Type
|
Description
|
| All the fields of DocumentEntry
|
| score
|
Float
|
Relevancy score of document against particular search request obtained by core functionality
|
ConfidentDocumentEntry Complex Type
| Field
|
Type
|
Description
|
| All the fields of ScoredDocumentEntry
|
| confidence
|
Float
|
Confidence level of content against particular query
|
| Field
|
Type
|
Description
|
| from
|
int
|
Page offset
|
| size
|
int
|
Page size
|
CategoryFacetItem
| Field
|
Type
|
Description
|
| id
|
String
|
Category Identifier
|
| count
|
int
|
Count of categories with this id in obtained document selection
|
Retrieve a List of Supported Knowledge Bases
| Description
|
Retrieves a list of supported knowledge bases that the user or agent identified by the http header of gkc_agentId may access.
|
| URL
|
/kbs/
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
None
|
| URL Parameters
|
| Parameter
|
Type
|
Req?
|
Default
|
Description
|
| lang
|
String
|
No
|
"_all"
|
Language. Use _all for retrieving meta information about all knowledge bases, independently of supported language. Specify particular language for retrieving meta information of knowledge bases that support this language.
|
| sessionId
|
String
|
No
|
—
|
Session ID
|
|
| Request
|
Empty
|
| Response
|
|
Retrieve Knowledge Base Information
| Description
|
Retrieves information about a specific knowledge base (including supported languages)
|
| URL
|
/kbs/{kbId}
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
| Parameter
|
Type
|
Description
|
| {kbId}
|
String
|
Knowledge base ID
|
|
| URL Parameters
|
| Parameter
|
Type
|
Req?
|
Default
|
Description
|
| sessionId
|
String
|
No
|
|
Session ID
|
|
| Request
|
Empty
|
| Response
|
KnowledgeBaseMeta
|
Get Knowledge Base Document Categories
Category Complex Type
| Field
|
Type
|
Description
|
| id
|
String
|
Unique category ID
|
| name
|
String
|
Category name
|
Get Knowledge Base Document Categories
| Description
|
Returns a list of categories
|
| URL
|
/kbs/{kbId}/categories
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
| Parameter
|
Type
|
Description
|
| {kbId}
|
String
|
Knowledge base ID
|
|
| URL parameters
|
| Parameter
|
Type
|
Req?
|
Default
|
Description
|
| lang
|
String
|
No
|
"_default"
|
Language
|
| sessionId
|
String
|
No
|
|
Session ID
|
|
| Request
|
Empty
|
| Response
|
| Parameter
|
Type
|
Description
|
| categories
|
Category
|
List of categories for a given knowledge base
|
|
Get Knowledge Base Documents Associated With A Given Category
| Description
|
Returns all document previews for the specified category
|
| URL
|
/kbs/{kbId}/{catId}/documents
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
| Parameter
|
Type
|
Description
|
| {kbId}
|
String
|
Knowledge base ID
|
| {catId}
|
String
|
Specific category ID. Use _all for retrieving all documents, independently of category. Specify particular category ID for retrieving documents from this category.
|
|
| URL parameters
|
| Parameter
|
Type
|
Required
|
Default
|
Description
|
| from
|
int
|
No
|
0
|
Start position for pagination, default=0
|
| size
|
int
|
No
|
0
|
Size of page for pagination, default=0. 0 means that you are about to retrieve all documents, related to given category.
|
| lang
|
String
|
No
|
"_default"
|
Language ID
|
| sessionId
|
String
|
No
|
—
|
Session ID
|
|
| Request
|
Empty
|
| Response
|
| Field
|
Type
|
Description
|
| count
|
int
|
Total count of documents in selection (pagination-independent)
|
| page
|
Pagination
|
Pagination information
|
| documents
|
DocumentEntry
|
Resulting selection of document
|
| categories
|
CategoryFacetItem
|
Facet selection of categories, related to selected document set
|
|
Get Top X Trending Documents
| Description
|
Returns the top X trending documents
|
| URL
|
/kbs/{kbId}/top
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
| Parameter
|
Type
|
Description
|
| {kbId}
|
String
|
Knowledge base ID
|
|
| URL parameters
|
| Parameter
|
Type
|
Required
|
Default
|
Description
|
| lang
|
String
|
No
|
"_default"
|
Language
|
| size
|
Integer
|
No
|
|
Size of selection to retrieve
|
| sessionId
|
String
|
No
|
|
Session id
|
|
| Request
|
Empty
|
| Response
|
| Field
|
Type
|
Description
|
| count
|
int
|
Total count of documents in selection (pagination-independent)
|
| documents
|
DocumentEntry
|
Resulting selection in document
|
| categories
|
CategoryFacetItem
|
Facet selection of categories, related to selected document set
|
|
Get Full Contents Of Document
DocumentContentEntry Complex Type
| Field
|
Type
|
Description
|
All the fields of DocumentEntry
|
| answerContentType
|
String
|
Content type for rich rendering content of answer from field answerContent
|
| answerContent
|
String
|
May contain content of answer in rich markup format, for instance in form of “text/html”
|
| attachments
|
String []
|
List of urls of attachments that are related to this document.
|
Get full contents of the specified document
| Description
|
Returns the full content of the specified document
|
| URL
|
/kbs/{kbId}/documents/{docId}
|
| Method
|
GET
|
| Request Content-Type
|
—
|
| Response Content-Type
|
application/json
|
| Role
|
Any
|
| URL Identifiers
|
| Parameter
|
Type
|
Description
|
| {kbId}
|
String
|
Knowledge base ID
|
| {docId}
|
String
|
Unique document ID
|
|
| URL parameters
|
| Parameter
|
Type
|
Required
|
Default
|
Description
|
| lang
|
String
|
No
|
"_default"
|
Language ID
|
| sessionId
|
String
|
No
|
|
Session ID
|
|
| Request
|
Empty
|
| Response
|
DocumentEntry
|
