Skills API

Attributes

The following attributes are supported for Skill objects.

Attribute	Type	Description	Access level
name	String	The name of the skill.	POST, GET
description	String	A detailed description.	POST, GET

Operations

Read contact center skills

Returns uris of all skills of current contact center.

Method

GET

Request mapping

.../api/v2/skills

Permissions

Contact center administrator

Examples

Request:

GET .../api/v2/skills

Response:

{
   "statusCode": 0,
   "uris":
   [
       "http://localhost:8080/api/v2/skills/8e8fbe93-a8e5-4997-a939-0e245c30f97c",
       "http://localhost:8080/api/v2/skills/9d81193d-9f8a-4bce-9e58-1f586505328d"
   ]
}

If detail information is demanded, request parameter ?fields=* should be used. Notice that the "description" field will be absent in the response if it wasn't created for the skill.

Request:

GET .../api/v2/skills?fields=*

Response:

{
   "statusCode": 0,
   "skills":
   [
       {
           "id": "8e8fbe93-a8e5-4997-a939-0e245c30f97c",
           "name": "Might",
           "description": "Вrandishing of heavy and sharp long iron bars.",
           "level": "0"
       },
       {
           "id": "9d81193d-9f8a-4bce-9e58-1f586505328d",
           "name": "Magic",
           "description": "Declaiming of strange phrases and making funny gestures to cast fireballs and etc.",
           "level": "0"
       }
   ]
}

Read a specified skill

Read the specified skill.

Method

GET

Request mapping

.../api/v2/skills/{id}

Permissions

Contact center administrator

Examples

Request:

GET .../api/v2/skills/<skill_id>

Response:

{
	"statusCode":0
}

Read a user skill

Reads the specified skill of the specified user.

Method

GET

Request mapping

.../api/v2/users/{user_id}/skills/{skill_id}

Permissions

Contact center administrator

Examples

Request:

GET .../api/v2/users/{user_id}/skills/{skill_id}
 

Response:

{
	"statusCode":0
}

Read user skills

Reads all skills of the specified user.

Method

GET

Request mapping

.../api/v2/users/{user_id}/skills

Permissions

Contact center administrator

Examples

Request:

GET .../api/v2/users/{user_id}/skills

Response:

{
	"statusCode":0
}

Read a skill of the current user

Reads the specified skill of the current user.

Method

GET

Request mapping

.../api/v2/me/skills/{skill_id}

Permissions

• Contact center administrator
• Contact center agent

Examples

Request:

GET .../api/v2/me/skills/{skill_id}

Response:

{
	"statusCode":0
}
 

Read all skills of the current user

Reads all skills of the current user.

Method

GET

Request mapping

.../api/v2/me/skills

Permissions

• Contact center administrator
• Contact center agent

Examples

Request:

GET .../api/v2/me/skills

Response:

{
	"statusCode":0
}