Interactions API

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An interaction represents activity on a particular channel, and thus is very tightly coupled with Channels. Activity in this case records not just the name of the action, but all of the relevant data as well such as the reply text of an email or even a reply e-mail's Attachments (or Documents). An Interaction can be associated with other Interactions through the parentInteractionId (also seen as parentId) attribute.

See the following topics for details about the Interactions API:

• Interactions API Operations
• Interactions on E-mail Channel
• Interactions on Chat Channel