Feedbacks API

The Feedbacks API is used for collecting and retrieving a user's feedbacks.

List

Request mapping

GET /api/v2/feedbacks?from={fromTimestamp}&to={toTimestamp}&[topic={topic}]

Where

• {fromTimestamp}—the date/time from which the feedbacks are retrieved. This should be number of seconds from "epoch". Mandatory.
• {toTimestamp}—the date/time until which the feedbacks are retrieved. This should be number of seconds from "epoch". Mandatory.
• {topic}—the name of the topic for which you want to retrieve feedbacks (optional).

Operations

The following operations are supported for /settings:

Operation Name	Description	Permissions
POST	Posts a feedback.	Contact Center Admin Contact Center User

Attributes

The following attributes are supported for each item that is returned by GET /atttributes:

Attribute	Type	Description	Access
userid	String	The ID of the user who posted the feedback.	GET
userFirstName	String	The first name of the user who posted the feedback.	GET
userLastName	String	The last name of the user who posted the feedback.	GET
contactCenterId	String	The ID of the contact center.	GET
contactCenterName	String	The name of the contact center.	GET
timestamp	String	The time when the feedback was posted.	GET
text	String	The feedback text.	GET POST
topic	String	The topic of the feedback.	GET POST
metaData	String	Additional metadata.	GET POST