Contact Center Statistics View

The Contact Center page on the adapter displays a summary of your Routing Point metrics, which might include:

• Average Waiting Time
• Waiting Calls
• Max Wait Time
• Service Level
• Abandoned
• Answered

Your adapter might display more, or less, metrics depending on how your administrator has configured the Contact Center Statistics view.

You can also type a value into the search field to filter the list of statistics that are displayed.