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VoiceGenie

The VoiceGenie Platform enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions. The VoiceGenie Platform leverages standards such as VoiceXML, CCXML, MRCP, and SIP for the development and deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.

VoiceGenie falls under the Customer Engagement Self-service solution of the PureEngage offering.

Release Notes

Documentation for 7.2.2

Installation Guide

Use this guide to install VoiceGenie

Application Migration Guide (7.1 to 7.2)

Use this guide to migrate your applications from 7.1 to 7.2

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide

Use this guide to learn more about using the Media Platform

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

VoiceGenie 7.2.2 OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

SIP Proxy User's Guide

Use this guide to learn how to use the SIP Proxy

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

TDD/TYY User's Guide

Use this guide to learn more about using the TDD/TYY functionality

Documentation for 7.2.1

Installation Guide

Use this guide to install VoiceGenie

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

Documentation for 7.2.0

Document Overview

This document provides a brief summary for all documents shipped as part of the VoiceGenie 7.2 release

Installation Guide

Use this guide to install VoiceGenie

IVR Driver for VoiceGenie User Reference Guide

Use this guide to learn more about the IVR Driver for VoiceGenie

OA&M Framework - CLC User's Guide

Use this guide to learn how to use the Command Line Console

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

OA&M Framework - SNMP User's Guide

Use this guide to learn how to use the Simple Network Management Protocol

OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

RTSP User's Guide

Use this guide to learn how to use the Real-Time Streaming Protocol

TDD User's Guide

Use this guide to learn how to use the TDD/TTY functionality

Upgrade Guide

Use this guide to upgrade VoiceGenie and related software

Application Migration Guide

Use this guide to migrate legacy VoiceXML applications to the NextGen Interpreter

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide

Use this guide to learn more about using the Media Platform

MRCP Proxy User's Guide

Use this guide to learn more about using the Media Resource Control Protocol

MRCP Proxy System Reference Guide

Use this guide to learn more about configuring the MRCP Proxy

SIP Proxy System Reference Guide

Use this guide to learn more about configuring the SIP Proxy

SIP Proxy User's Guide

Use this guide to learn more about using the SIP Proxy

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

VoiceGenie Tools System Reference Guide

Use this guide to learn more about configuring VoiceGenie Tools

VoiceGenie Tools User's Guide

Use this guide to learn more about using VoiceGenie Tools


Advisory

Release Notes


Documentation

Documentation Overview

This document provides a brief summary for all documents shipped as part of the VoiceGenie 7 release

Application Migration Guide

Use this guide to read about the new features and changes in the VoiceGenie 7 release

Installation Guide

Use this guide to install and configure VoiceGenie 7

CCXML Platform Installation and Configuration Guide

Use this guide to install and configure the CCXML Platform

CCXML Platform User's Guide

Use this guide to learn more about using the CCXML Platform

Call Analyst User's Guide

Use this guide to learn more about using Call Analyst

ICM Connector Installation Guide

Use this guide to install and configure the ICM Connector

ICM Connector User's Guide

Use this guide to learn more about using the ICM Connector

MRCP Proxy System Reference Guide

Use this guide to learn more about configuring the MRCP Proxy

MRCP Proxy User's Guide

Use this guide to learn more about using the MRCP Proxy

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide

Use this guide to learn more about using the Media Platform

OA&M Framework - CLC User's Guide

Use this guide to learn how to use the Command Line Console

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

OA&M Framework - SNMP User's Guide

Use this guide to learn how to use the Simple Network Management Protocol

OA&M Framework User's Guide

Use this guide to learn more about using the OA&M Framework

Pre-Production Checklist

Use this guide to ensure configuration elements are properly set

Preventative Maintenance

Use this guide to implement performance- and stability-related recommendations

RTSP User's Guide

Use this guide to learn how to use the Real-Time Streaming Protocol

SIP Proxy System Reference Guide

Use this guide to learn more about configuring the SIP Proxy

SIP Proxy User's Guide

Use this guide to learn more about using the SIP Proxy

SS7 Connector Installation Guide

Use this guide to install and configure the SS7 Connector

SS7 Connector System Reference Guide

Use this guide to learn more about configuring the SS7 Connector

SS7 Connector User's Guide

Use this guide to learn more about using the SS7 Connector

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

VoiceGenie Tools System Reference Guide

Use this guide to learn more about configuring VoiceGenie Tools

VoiceGenie Tools User's Guide

Use this guide to learn more about using VoiceGenie Tools

TDD User's Guide

Use this guide to learn how to use the TDD/TTY functionality

This page was last modified on January 3, 2017, at 13:04.