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VoiceGenie

The VoiceGenie Platform enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions. The VoiceGenie Platform leverages standards such as VoiceXML, CCXML, MRCP, and SIP for the development and deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.

VoiceGenie falls under the Customer Engagement Self-service solution of the Genesys Engage offering.

Important
VoiceGenie 7.2 entered End of Life (EOL) on October 15, 2020. It enters End of Maintenance on December 31, 2021, and reaches End of Support on December 31, 2022. If you have questions, contact your account representative.

Release Notes

Documentation for 7.2.2

Installation Guide

Use this guide to install VoiceGenie

Application Migration Guide (7.1 to 7.2)

Use this guide to migrate your applications from 7.1 to 7.2

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide

Use this guide to learn more about using the Media Platform

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

VoiceGenie 7.2.2 OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

SIP Proxy User's Guide

Use this guide to learn how to use the SIP Proxy

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

TDD/TYY User's Guide

Use this guide to learn more about using the TDD/TYY functionality

Documentation for 7.2.1

Installation Guide

Use this guide to install VoiceGenie

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

Documentation for 7.2.0

Document Overview

This document provides a brief summary for all documents shipped as part of the VoiceGenie 7.2 release

Installation Guide

Use this guide to install VoiceGenie

IVR Driver for VoiceGenie User Reference Guide

Use this guide to learn more about the IVR Driver for VoiceGenie

OA&M Framework - CLC User's Guide

Use this guide to learn how to use the Command Line Console

OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

OA&M Framework - SNMP User's Guide

Use this guide to learn how to use the Simple Network Management Protocol

OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

RTSP User's Guide

Use this guide to learn how to use the Real-Time Streaming Protocol

TDD User's Guide

Use this guide to learn how to use the TDD/TTY functionality

Upgrade Guide

Use this guide to upgrade VoiceGenie and related software

Application Migration Guide

Use this guide to migrate legacy VoiceXML applications to the NextGen Interpreter

Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide

Use this guide to learn more about using the Media Platform

MRCP Proxy User's Guide

Use this guide to learn more about using the Media Resource Control Protocol

MRCP Proxy System Reference Guide

Use this guide to learn more about configuring the MRCP Proxy

SIP Proxy System Reference Guide

Use this guide to learn more about configuring the SIP Proxy

SIP Proxy User's Guide

Use this guide to learn more about using the SIP Proxy

Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

VoiceGenie Tools System Reference Guide

Use this guide to learn more about configuring VoiceGenie Tools

VoiceGenie Tools User's Guide

Use this guide to learn more about using VoiceGenie Tools


Advisory

Important
VoiceGenie 7.0 reached End of Support on October 15, 2020. If you have questions, contact your account representative.

This page was last edited on December 18, 2020, at 16:30.