VoiceGenie
The VoiceGenie Platform enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions. The VoiceGenie Platform leverages standards such as VoiceXML, CCXML, MRCP, and SIP for the development and deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.
VoiceGenie falls under the Customer Engagement Self-service solution of the Genesys Engage offering.
Release Notes
Documentation for 7.2.2
Use this guide to install VoiceGenie
Application Migration Guide (7.1 to 7.2)
Use this guide to migrate your applications from 7.1 to 7.2
Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
Use this guide to learn more about using the Media Platform
OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
VoiceGenie 7.2.2 OA&M Framework User's Guide
Use this guide to learn how to use the OA&M Framework
Use this guide to learn how to use the SIP Proxy
Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
Use this guide to learn more about using the TDD/TYY functionality
Documentation for 7.2.1
Use this guide to install VoiceGenie
Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
Documentation for 7.2.0
This document provides a brief summary for all documents shipped as part of the VoiceGenie 7.2 release
Use this guide to install VoiceGenie
IVR Driver for VoiceGenie User Reference Guide
Use this guide to learn more about the IVR Driver for VoiceGenie
OA&M Framework - CLC User's Guide
Use this guide to learn how to use the Command Line Console
OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
OA&M Framework - SNMP User's Guide
Use this guide to learn how to use the Simple Network Management Protocol
Use this guide to learn how to use the OA&M Framework
Use this guide to learn how to use the Real-Time Streaming Protocol
Use this guide to learn how to use the TDD/TTY functionality
Use this guide to upgrade VoiceGenie and related software
Use this guide to migrate legacy VoiceXML applications to the NextGen Interpreter
Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
Use this guide to learn more about using the Media Platform
Use this guide to learn more about using the Media Resource Control Protocol
MRCP Proxy System Reference Guide
Use this guide to learn more about configuring the MRCP Proxy
SIP Proxy System Reference Guide
Use this guide to learn more about configuring the SIP Proxy
Use this guide to learn more about using the SIP Proxy
Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
VoiceGenie Tools System Reference Guide
Use this guide to learn more about configuring VoiceGenie Tools
Use this guide to learn more about using VoiceGenie Tools
Advisory