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Voice Callback

Voice Callback (VCB) helps contact centers manage periods of high, inbound call volume. It is an option for Universal Routing (Enterprise Routing and Network Routing, releases 6.5.1 and above). VCB provides an additional channel for customer contact when the call load is heavy at a contact center and allows callers to request a callback from an agent instead of waiting on hold.

Genesys Voice Callback reached End of Support on August 30, 2018. It entered End of Life (EOL) on August 31, 2016 and End of Maintenance on February 28, 2018. If you have questions, contact your account representative.

Release Notes


Deployment Guide

Use this guide to install and configure Voice Callback.

Reference Manual

Use this guide to find additional information on configuring Voice Callback.


This page was last edited on September 30, 2021, at 19:16.
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