Home Screen

Once you have successfully logged in, you will be directed to the Home Screen of the app. The home screen paves way for faster navigation to go to cases, favorite cases or Accounts, Alarms of your environment or Notification Inbox.

Please note that the Alarm Monitoring function is only available to On-Premise Remote Alarm Monitoring subscribers.

Android Home Screen

Home Screen for Internal Users

Genesys Internal User can use the Floating Search button specified on the bottom of the Home page to search for Accounts and Cases.