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SpeechMiner 8.5.2 to Upgrade Procedure

This document explains how to upgrade SpeechMiner from version 8.5.2 to version

Pre-upgrade Requirements

  • Request the newest software from Genesys.
  • Verify that you are working with English US localization settings. You can not upgrade using localization settings that are not English US.
  • When upgrading to a later build for the same version, SMUpgrade is not required. Contact Genesys Customer Care to verify if you need an SQL script for the specific upgrade.

Upgrade Checklist

The following checklist summarizes all the procedures required for upgrading SpeechMiner. Make sure to complete all of the required procedures.

Item to Check Details
Check for Customization If any customizations were implemented on your database, make sure that they are part of the new version, or that they can be used in the new version without changes. Contact Genesys Customer Care for assistance.

Time Requirements

The following table lists the approximate times required to complete the upgrade steps:

Step Time
Stop the system (step 1) 10 minutes
Back up the database (step 3) 15 minutes (the larger the database the more time this step will take)
Configure and start the system (steps 14 to end) 40 minutes

Upgrade Procedure

  1. Close all browsers and SpeechMiner applications.
  2. Stop the Uplatform service.
  3. Back up the SpeechMiner 8.5.2 database in the SQL server.
  4. Uninstall SpeechMiner 8.5.2 (build 194).
  5. If SpeechMiner applications in IIS are not removed, remove the Interaction Receiver and SpeechMiner Web application manually.
  6. Copy the entire FullInstaller folder from the build 257 kit to your local server.
  7. Install the new SpeechMiner (build 257).
  8. Provide the relevant user with IIS_IUSRS group read/write/modify (that is, Windows file Security) permissions for the new SpeechMiner Installation folder.
  9. Reboot your machine.
  10. Perform SpeechMiner 8.5.2 database changes on the SQL Manager by running all the SpeechMiner 8.5.2 database commands in the SQL query window.
    To receive the relevant commands, see Database Changes Commands or from the SpeechMiner page under the Helpful Links title.
  11. Deploy SQLCLR: Using SQL management run the commands that are in the C:\Program Files (x86)\Genesys\Software\Support\sqlclr.sql script in the SpeechMiner 8.5.2 database.
  12. For details refer to the SpeechMiner Administration Guide (Installing the SpeechMiner Components > Installing the SpeechMiner Database > SQL CLR).

  13. Run SMConfig and connect to the database that was upgraded.
  14. Click Save in Sites & Machines.
  15. Deploy the MRSLibrary and all the Reports in the Reports tab.
  16. In the SpeechMiner Configuration Tool 8.5.2 > Services select the following under the Services tab:
    • Create Performance Counters
    • Register services
    • Update config files
    • Encrypt config files
    • Select/Deselect All > select the relevant machine.
    • Restart Services > change status to run.
    • Under Credential enter the relevant user's information.
    • Click Save.
  17. Open the SpeechMiner Web and check its functionality.
This page was last edited on April 11, 2018, at 11:28.
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