Genesys Softphone Sizing
This Guide describes the Genesys Softphone hardware and space requirements.
Agent Workstation Requirements
The following table shows the recommended hardware requirements for the Softphone host machine.
| Processor | Memory | Hard Drive | Graphic Card | Network |
|---|---|---|---|---|
| Intel Core 2 Duo CPU 2.6
GHz |
4 GB is recommended when non-Genesys applications are being run concurrently, or to improve performance. | 50 MB for Softphone and 100 MB for logs. The requirement for logs is configurable and so might be more or less than this value. | DirectX 9.0+ | xDSL / Lan |
(Virtualized) Server Requirements
Thew following table shows the recommended hardware requirements for each session on the Softphone host machine.
| Memory | Hard Drive | Network Bandwidth ICA / PCoIP | Network Bandwidth Audio |
|---|---|---|---|
| 30 MB (x64 OS) | 50 MB for Softphone and 100 MB for logs. The requirement for logs is configurable and so might be more or less than this value. | < 10 KB / Sec | 8-16 KB / Sec |
Important
For detailed information, please refer to the Genesys Softphone Deployment and User Guide This page was last edited on September 4, 2019, at 12:03.
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