Genesys Pulse Collector Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release contains only resolved issues.
Genesys Pulse Collector now supports the Agent State Reason in formulas as follows:
If Agent Status is LoggedIn, LoggedOut, AfterCallWork, NotReadyForNextCall, or WaitForNextCall, then:
For voice, find all Agent voice
Action=AgentStatusand return all data associated with these actions as the resulting Voice Reason.
For non-voice DNs, find
Action=AgentStatusand return the value associated with key
"ReasonCode"as the resulting Multi-Media Reason.
MM Reason are concatenated using a
; separator and returned as combined
Attached user data for non-voice media types is now available. (WBRT-5084)
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.