8.5.000.21

Genesys Pulse Collector Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/12/15	Hot Fix			X		X

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• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Pulse Collector

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List of Release Notes

What's New

This release contains only resolved issues.

Resolved Issues

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Genesys Pulse Collector now supports the Agent State Reason in formulas as follows:

If Agent Status is LoggedIn, LoggedOut, AfterCallWork, NotReadyForNextCall, or WaitForNextCall, then:

• For voice, find all Agent voice DNActions where Action=AgentStatus and return all data associated with these actions as the resulting Voice Reason.

• For non-voice DNs, find DNActions where Action=AgentStatus and return the value associated with key "ReasonCode" as the resulting Multi-Media Reason.

Resulting Voice and MM Reason are concatenated using a ; separator and returned as combined Reason. (WBRT-5152)

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Attached user data for non-voice media types is now available. (WBRT-5084)

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Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Supported Languages

See Release 8.5.1 Translation Support.