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Genesys Pulse Collector Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/12/15 Hot Fix X X

Helpful Links

What's New

This release contains only resolved issues.

Resolved Issues

Genesys Pulse Collector now supports the Agent State Reason in formulas as follows:

If Agent Status is LoggedIn, LoggedOut, AfterCallWork, NotReadyForNextCall, or WaitForNextCall, then:

  • For voice, find all Agent voice DNActions where Action=AgentStatus and return all data associated with these actions as the resulting Voice Reason.

  • For non-voice DNs, find DNActions where Action=AgentStatus and return the value associated with key "ReasonCode" as the resulting Multi-Media Reason.

Resulting Voice and MM Reason are concatenated using a ; separator and returned as combined Reason. (WBRT-5152)

Attached user data for non-voice media types is now available. (WBRT-5084)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Supported Languages

See Release 8.5.1 Translation Support.


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This page was last modified on May 12, 2017, at 10:43.