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8.5.000.21

Genesys Pulse Collector Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/12/15 Hot Fix X X

Helpful Links

What's New

This release contains only resolved issues.


Resolved Issues


Genesys Pulse Collector now supports the Agent State Reason in formulas as follows:

If Agent Status is LoggedIn, LoggedOut, AfterCallWork, NotReadyForNextCall, or WaitForNextCall, then:

  • For voice, find all Agent voice DNActions where Action=AgentStatus and return all data associated with these actions as the resulting Voice Reason.

  • For non-voice DNs, find DNActions where Action=AgentStatus and return the value associated with key "ReasonCode" as the resulting Multi-Media Reason.

Resulting Voice and MM Reason are concatenated using a ; separator and returned as combined Reason. (WBRT-5152)


Attached user data for non-voice media types is now available. (WBRT-5084)



Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Supported Languages

See Release 8.5.1 Translation Support.

This page was last edited on May 12, 2017, at 18:43.

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