iWD GAX Plug-In Release Notes
New in This Release
There are no restrictions for this release. This section describes new features that were introduced in this release of iWD GAX Plug-In.
- Support for Multiple Business Processes in One Tenant—You can now create new business processes (under the same Tenant) that can support clear logical distinctions between processes and departments For example, interactions from different media types (e-mail, chat, SMS and so on) can be handled by separate business processes with their own customized queue names. This is achieved by by cloning and editing the iWDBP, and making the interaction queues (supplied out-of-box with iWD) configurable for your needs. See the Working with the IWDBP document for full details.
- Support for the latest version of Genesys PSDK.
- Support for Genesys Administrator Extension 8.5.2, which enables additional help contexts and topics that describe iWD-specific attributes for both Tenants and for Capture Points.
Corrections and Modifications
This release also includes the following corrections or modifications:
Errors in the 8.1.to 8.5 migration scripts have been corrected. (IWD-4556)